Privacy Policy

Effective Date: September 15, 2025

Miami Video Services, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, or interact with us through online forms, funnels, or communications powered by our CRM platform.

If you do not agree with this policy, please discontinue use of our services.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide: Name, email address, phone number, business name, address, and other details you submit through forms, surveys, or communications.

Payment Information: If applicable, billing address, credit/debit card information, or other payment details processed securely via our payment providers.

Automatically Collected Information: IP address, browser type, device identifiers, pages visited, and activity on our websites through cookies, pixels, or similar tracking technologies.

Communications Data: Messages, emails, SMS, or calls exchanged through our CRM system.

2. How We Use Your Information

We use collected information to:

Deliver and manage our video and marketing services.

Respond to inquiries and provide customer support.

Send confirmations, updates, and transactional messages.

Send promotional communications where permitted by law.

Improve our websites, ads, and campaigns.

Comply with legal, tax, and regulatory requirements.

3. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies (including the Meta Pixel, Google Analytics, and GoHighLevel CRM tracking) to:

Track activity on our sites.

Measure advertising effectiveness.

Provide retargeting and audience insights.

You can adjust cookie settings in your browser, though some features may not work properly without them.

4. How We Share Information

We do not sell your personal information. We may share it with:

Service Providers: Payment processors, hosting platforms, CRM providers (e.g., GoHighLevel), and email/SMS delivery services.

Advertising Partners: Platforms such as Meta (Facebook/Instagram) and Google, solely for running campaigns.

Legal Authorities: When required by law, regulation, or to protect rights, property, or safety.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, and enforce agreements.

6. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal data.

Opt out of marketing communications at any time.

Request that we limit processing or transfer your information.

California Residents: You may exercise your rights under the California Consumer Privacy Act (CCPA/CPRA).

EU/EEA Residents: You may exercise your rights under the General Data Protection Regulation (GDPR).

To exercise your rights, please contact us at [email protected].

7. Data Security

We implement industry-standard security measures to protect your information. However, no system can be guaranteed 100% secure. You share data with us at your own risk.

8. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it promptly.

9. International Users

If you are accessing our services from outside the United States, please note your data may be transferred and stored in the U.S. By using our services, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Miami Video Services, LLC

Email: [email protected]